Privacy Policy — 77p

At 77p, we take your privacy seriously. This Privacy Policy governs the collection, processing, storage, and disclosure of personal information provided by users of the 77p platform — Bangladesh's trusted destination for cricket betting, live casino, slots, and crash games. By accessing or using our services, you acknowledge that you have read, understood, and agree to the terms described in this policy.

This policy applies to all users who register, deposit, place bets, or otherwise interact with the 77p platform through our website. It covers all data collected whether you are browsing from Dhaka, Chittagong, Sylhet, Khulna, or any other city across Bangladesh. We encourage you to review this policy periodically, as we may update it to reflect changes in our operations or applicable standards.

1. Information We Collect

When you register and use the 77p platform, we collect various categories of personal information necessary to provide a secure, functional, and compliant gambling experience. The categories of data we may collect include:

• Identity information: full name, date of birth, nationality, and government-issued ID details required for account verification.
• Contact information: email address, mobile phone number (including bKash/Nagad-registered numbers), and residential address.
• Financial information: transaction histories, deposit and withdrawal records, and payment method details (excluding full card numbers, which are never stored).
• Technical information: IP address, device type, operating system, browser version, and session timestamps collected automatically when you access our platform.
• Behavioural information: game history, wagering patterns, betting preferences, and interaction logs used to personalise your experience and detect problem gambling indicators.

We may also collect information you voluntarily provide when contacting our support team — for example, details shared via email at [email protected]. All collection is purposeful, proportionate, and disclosed in advance within this policy.

2. How We Use Your Information

The personal data collected by 77p is used strictly for the purposes listed below. We do not process your data for any purpose incompatible with the reasons it was originally collected:

• Account management: to create, maintain, verify, and close your 77p account in accordance with our registration process.
• Transaction processing: to handle deposits via bKash, Nagad, Rocket, Upay, or bank transfer, and to process withdrawals accurately and promptly.
• Regulatory compliance: to fulfil identity verification (KYC) obligations, detect fraudulent activity, and prevent money laundering in line with applicable standards.
• Platform improvement: to analyse usage patterns, optimise game performance, resolve technical issues, and enhance the overall betting experience for players across Bangladesh.
• Responsible gaming monitoring: to identify signs of problematic gambling behaviour and intervene proactively, including the application of deposit limits or account restrictions where warranted.

3. Cookies and Tracking Technologies

77p uses cookies and similar tracking technologies to enhance the functionality of our platform and improve your browsing experience. Cookies are small text files stored on your device that allow us to recognise returning visitors, maintain session continuity, and remember your preferences such as language settings and login state.

We use strictly necessary cookies (essential for the site to function), performance cookies (to measure how visitors use the platform), and functional cookies (to remember your settings). We do not use third-party advertising cookies or behavioural tracking cookies that build cross-site profiles. You may manage cookie preferences through your browser settings, although disabling essential cookies may impair some platform features.

4. Data Sharing and Disclosure

77p does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. However, we may share your data in limited, specific circumstances:

• Payment processors: we share transaction-related data with payment service partners such as bKash, Nagad, Rocket, Upay, and banking institutions solely to facilitate deposits and withdrawals.
• Identity verification providers: we may engage third-party KYC service providers to verify the identity of users and ensure compliance with age and responsible gaming requirements.
• Legal authorities: if required by applicable law, court order, or regulatory directive, we may disclose personal data to the relevant authorities to comply with our legal obligations.

Any third-party service provider that accesses user data on our behalf is bound by strict data processing agreements and must handle your information with the same level of security and confidentiality that 77p applies internally.

5. Data Security

77p implements industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security framework includes SSL/TLS encryption for all data in transit, AES-256 encryption for data at rest, strict role-based access controls for internal staff, regular vulnerability assessments and penetration testing, and multi-factor authentication for account access.

While we strive to maintain robust security at all times, no online transmission or storage system is completely infallible. In the unlikely event of a data breach that may affect your rights or interests, 77p will notify affected users promptly and take all reasonable steps to mitigate any potential harm.

6. Data Retention

77p retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required to fulfil the purposes described in this policy, comply with applicable legal and financial record-keeping obligations, resolve disputes, and enforce agreements.

When your account is permanently closed and all applicable retention periods have elapsed, we securely delete or anonymise your personal information so that it can no longer be attributed to you as an individual. Transaction records required for financial audit purposes may be retained in anonymised form for longer periods in accordance with applicable standards.

7. Your Rights

As a user of the 77p platform, you have meaningful rights regarding your personal data. You may exercise any of the following rights by contacting us at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you, free of charge, within a reasonable timeframe.
• Right to rectification: if any data we hold is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: subject to applicable legal retention requirements, you may request the deletion of your personal data when it is no longer necessary for the purposes it was collected.
• Right to restrict processing: you may request that we limit the way we use your data in specific circumstances, such as while a dispute about its accuracy is being resolved.
• Right to withdraw consent: where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

We will respond to all verifiable requests within 30 days. In complex cases we may extend this period by a further 30 days, and we will inform you if that extension is necessary.

8. Payment Data and Financial Information

When you make a deposit or withdrawal on 77p using bKash, Nagad, Rocket, Upay, or any other supported payment method, the transaction is processed through secure payment gateways. 77p does not store your full mobile banking credentials, card numbers, or PIN codes. We retain only transaction reference numbers, amounts, timestamps, and payment method type for record-keeping and dispute resolution purposes.

All payment data shared with third-party processors is transmitted over encrypted channels and is subject to the privacy and security policies of those processors. We recommend reviewing the privacy terms of bKash, Nagad, and your bank independently. 77p bears no responsibility for the data practices of external payment providers beyond what is contractually agreed in our data processing arrangements.

9. Third-Party Links

The 77p platform may contain references to game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers operate their own platforms under their own privacy frameworks. 77p is not responsible for the privacy practices of game studios or software providers whose content is integrated into our platform. We recommend reviewing the privacy policies of any third-party provider whose services you use directly.

10. Age Restriction and Minor Protection

77p is strictly an adults-only platform. All users must be 21 years of age or older to register, deposit, and participate in any betting or casino activity on our site. We do not knowingly collect or process personal data from individuals under the age of 21. During the registration and KYC verification process, we take active steps to confirm that users meet this age requirement.

If we discover that a user has provided false age information and is under the age of 21, we will immediately suspend their account, reverse any transactions where possible, and permanently delete all personal data associated with that account. Parents and guardians who believe a minor may have registered on 77p are urged to contact us immediately at [email protected].

11. Changes to This Privacy Policy

77p reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable standards. When material changes are made, we will display a prominent notice on our platform and update the 'Last updated' date at the top of this page. Your continued use of 77p following the posting of changes constitutes your acceptance of the revised policy.

We encourage all users — whether based in Dhaka, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar — to review this policy periodically so that you remain informed about how 77p safeguards your personal information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 77p handles your personal data, our support team is available around the clock and will respond to privacy-related enquiries within 24 hours (Bangladesh Standard Time, UTC+6).

Reach us by email: [email protected]